Dennis Gaughan
Managing Vice President, Head of Research

B2B Security Best Practices. Learn about the challenges of securing electronic transmissions, and how new trends introduce new security challenges.

• Protect your brand
• Manage ecommerce security issues
• Securely integrate with existing infrastructure

Dennis Gaughan brings over 15 years of experience in corporate information technology and software product marketing to his role at AMR Research.  Dennis, a member of the market services team, focuses on IT management and service oriented architecture. He also contributes to research on governance, risk and compliance (GRC). During his tenure as an analyst at AMR Research, Dennis has lead the research for many infrastructure technologies including mobile, RFID, messaging, collaboration, integration and development tools.

Dennis re-joins AMR Research from IBM Corporation, where he was responsible for the product strategy and marketing for the Tivoli security portfolio within IBM’s Software Group. Prior to joining AMR Research, Dennis held a variety of IT management positions, including a term as senior analyst for PepsiCo.  His experience running an IT organization as well as developing and supporting applications have contributed to his research expertise in IT governance.

Dennis has spoken on IT strategy, SOA and enabling technologies at several industry conferences, and is frequently quoted in the business and technology press.

Dennis is a graduate of Boston College and has completed additional course work in managing technology strategy at MIT’s Sloan School of Management.

Emerging Market Trends in Supply Chain Management. Today's global supply chains are increasing in size and complexity. In this session, Patrick Connaughton, from Forrester Research, will discuss emerging market trends in supply chain management covering: global sourcing and procurement, global trade management, and best practices in costs, management, risk, and visibility. Come to hear Patrick's latest research around:

• Key trends in global sourcing
• Best practices in reducing supply chain costs
• Key trends in Global Trade Management

Most Effective Projects to Reduce Supply Chain Costs and Risks. Some supply chain improvements have hard savings and others are less tangible. Patrick Connaughton, from Forrester Research, will discuss best practices involving top supply chain strategies and the most effective projects to reduce costs and risks. Attendees will learn:

• Top supply chain strategies
• Areas of the business that can benefit most
• Best practices to reduce costs and risks

Patrick, based in Cambridge, Mass., contributes to Forrester's offerings for the Sourcing & Vendor Management professional. He is a leading expert on spend analysis and supplier performance management solutions, helping companies streamline strategic sourcing operations and mitigate risk. Patrick is also Forrester's resident expert on services procurement solutions — researching and advising on key areas like contingent staffing, rate negotiations, and selecting the right vendor management system.

Prior to joining Forrester in 2006, Patrick was with Manhattan Associates in both R&D and as part of the Asia-Pacific services team. Prior to Manhattan, Patrick was with Accenture, primarily working on government projects including Lockheed Martin, the U.S. Airforce, and the Transportation Security Administration (TSA).

Patrick has been widely quoted in the press, including such media outlets as Computerworld, InformationWeek, Manufacturing Business Technology, and PC Today. As an accomplished speaker, Patrick has delivered speeches at many events, including Forrester's IT Forum, the NACDS Supply Chain and Logistics Conference, and the D/C Expo.

Patrick received his B.S. degree from the University of Florida in decision information science.

B2B Integration with Software and Services Together Drive Better Results. According to a leading analyst firm, 75% of large B2B projects are implemented with a hybrid deployment of software and services. Whether you use both Sterling Integrator and Sterling Collaboration Network today or not, find out how the pairing can provide you with the most comprehensive and cost effective B2B solution. Find out how this combined solution can help you to:

• Integrate B2B processes with complex internal systems architectures
• Extend B2B initiatives across all of your partners, no matter how small
• Leverage the choice provided by this combined solution to maximize benefit for your organization

Ken serves Application Development & Program Management professionals. He covers trends, issues, and strategies related to all forms of integration, including business process management (BPM), enterprise application integration (EAI), B2B integration (B2Bi), and electronic data interchange (EDI).

Ken has assisted hundreds of clients in North America and Europe with their integration projects, drawing upon his knowledge of vendor offerings and emerging integration trends, including the latest developments related to Web services and SOA. He is a frequent speaker at technology conferences on a wide range of technology subjects.

Ken came to Forrester through its acquisition of Giga Information Group and has 20 years of management-level experience in the IT industry. Prior to joining Giga, he was the director of information systems planning for a large retail company, where he was responsible for evaluating the latest technology developments for potential use. He has held a wide range of IT management positions at Carrier Corporation and MONY Financial Services, as well as various positions in the logistics arena at John Deere.

Ken earned a B.S. in management information systems from the State University of New York and an M.S. in information resource management from the School of Information Science and Technology at Syracuse University.

Global Retail Industry Trends and Forecast From Forrester. Join this session to hear from George Lawrie, Principal Analyst at Forrester Research, about the global retail industry trends that influence vendor drop-ship business requirements. Gain a detailed perspective on how retailers look for ways to further expand their direct-to-consumer businesses through vendor drop-ship programs as a means to build incremental, cross-channel sales, and expand products without inventory investment.

George serves Application Development & Program Management professionals in retail and consumer goods industries. He is a leading expert in current best practices for combining consumer insight with item data to develop the most profitable merchandising and new product introduction strategies. During his three years with Forrester, George has led research into consumer goods value chain topics such as IT investment prioritization, global data synchronization, trade promotion management, point of service, and merchandize process renewal.

George has been quoted in general business media like the Financial Times and specialist publications like Retail Week. He is a popular speaker and has appeared on the BBC and Sky. He has led sessions at user conferences for vendors like IRI and Progress Software and well-received sessions at Forrester Events.

George was a senior analyst at Forrester Research from January 2003 to November 2005, publishing and advising clients on consumer goods value chain topics. Prior to joining Forrester, his 20-year IT career included senior marketing; product management; sales; and business development roles in firms like MSA, Digital, SSA, and Mapics. Prior to rejoining Forrester in April 2007, he was general manager in one of BT's enterprises, building a portfolio of applications and services for retailers.

George has a bachelor's degree in economics from Exeter University and a master's degree in operational research from Warwick University Business School. George has been the architect and lead implementer for global enterprise resource planning (ERP), supply chain, and financial implementations for multinationals operating in B2C and B2B markets. He holds APICS CPIM certification and is a Goldratt Institute-certified Jonah. He is a CIMA-qualified accountant and a certified management consultant. He is member by examination and professional experience of the Chartered Institute of Marketing and of the British Computer Society.

The Value of Mobile Enabled Applications in the Enterprise. This session will investigate how mobile applications can enable your business to expand and optimize how you connect, communicate, and collaborate with your partners, suppliers, customers, and employees. We will review how mobile applications can improve your company's access to and exchange of information residing in and supporting supply chain management and B2B integration solutions. The speakers will present how mobile application access can improve business performance and create tangible business value.

Michele serves Vendor Strategy professionals in the enterprise mobility and the telecom and networking industry. Michele's enterprise mobility research is focused on identifying overall enterprise mobility trends, enterprise mobility adoption factors, and the evolution of mobile application usage among small and medium-size business and enterprise users. In addition, Michele helps vendors and service providers in the enterprise mobility ecosystem position their products and services to address the needs of companies who are adopting and deploying mobility solutions.

Michele's coverage of telecom service provider information technology initiatives includes operational support systems (OSS), billing support systems (BSS), service delivery platforms (SDP), IP multimedia subsystems (IMS), and the effect of next-generation networks on the strategic future of the telecom industry. She also focuses on identifying strategic issues facing the telecom industry including emerging competition from cable companies, satellite providers, and new entrants; the telecom usage patterns of small and medium-size businesses; and business models enabled in the next-generation communications world.

Michele has more than 12 years of professional experience focusing on the telecommunications industry. She has assisted domestic and international service providers in addressing strategic issues; conducting competitive assessments, evaluating product concepts; and developing marketing positioning messages on topics such as IPTV service, customer experience processes, and network infrastructure equipment demand.

Most recently, Michele was a senior consultant for Adventis, a strategic telecom consultancy, serving national and international communications and technology clients. Prior to that, she was director of Internet market strategies at the Yankee Group, where she assisted clients in identifying opportunities to leverage the Internet to reach businesses and consumers, generate revenues, and improve efficiency. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Michele has an M.B.A. from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Paolo Malinverno
Vice President

B2B and Community Management: New Technologies and Trends. Managing the myriad of electronic relationships with business partners and customers has long been a challenge for businesses. This session examines the trends and emerging technologies in B2B multienterprise and how to address community management challenges, and will cover the following:

• How the multienterprise B2B market is evolving
• The various requirements of community management and their impact on businesses
• Emerging technologies that help address these challenges

Paolo Malinverno is a vice president in Gartner Research. Mr. Malinverno covers a broad set of application integration and middleware areas, including integration organizational issues, integration competency center, SOA Governance, application integration, middleware, Integration Service Providers, B2B software and collaborative commerce.

Mr. Malinverno is a 25-year IT veteran, and his experience ranges across a wide variety of technology platforms. Prior to joining Gartner, Mr. Malinverno was director of product management and principal consultant for a leading messaging and directory technology provider. In this role, he developed market and technology strategies for the whole product range of the company and was instrumental in developing strategic directions for diverse environments, with many new and emerging technologies.

Paolo enjoys identifying and isolating new trends, and reading into complex situations to create useful advice for our clients.

Paolo has a Bachelor's of Science from University of Milan.

Maureen Fleming
Program Director

B2B Managed Services as a Business Differentiator. In mid-2009, IDC conducted a survey of Sterling Commerce customers to determine the business value created following their shift to a managed services offering for B2B integration. This session presents the results of that research and will demonstrate how these companies:

• Reduced costs
• Improved productivity
• Achieved real business benefits with managed B2B integration

Managed File Transfer: Where's the ROI? You’ve spent the money, but are you getting the return you expected? In this session, IDC will present its findings on the return on investment (ROI) associated with managed file transfer based on a research study commissioned by Sterling Commerce. In this session, you will gain new insights around ROI measurements, and we will share our findings from your peers about their file transfer volumes and how to reduce your file transfer failure rates and costs.

Maureen Fleming is Program Director for IDC's Business Process Management and Middleware service. This program examines the products and processes used for building, integrating, and deploying applications within an extended enterprise system.

With more than 20 years of industry and analyst experience, Ms. Fleming most recently came from Symantec, where she worked in the strategy and planning group. A major area of focus was examining emerging security technologies aimed at protecting an enterprise's digital assets from outbound threats stemming from bad process and malicious employee behavior.

Prior to Symantec, Ms. Fleming ran marketing for a startup firm focused on commercializing the use of grid technology to deploy content and applications to the edges of networks. She also worked in the product marketing and the office of the CTO groups at Ascential Software before its acquisition by IBM. During her tenure there, she focused on the strategy, planning and product-enablement of real-time data integration. Prior to Ascential, Ms. Fleming led the team at a startup firm that invented the concept of business activity monitoring (BAM). Ms. Fleming was also an analyst at Gartner, where she researched technologies that allowed enterprises to create and manage information, particularly real-time information and the associated enabling technologies.

Ms. Fleming began her career in technology as a programmer for the University of Michigan, where she has a Bachelor's of General Studies degree with concentrations in computer science, economics and journalism.

Learn How Mobile and On Demand are Changing the E-Commerce Landscape. Understand how new deployment options such as mobile and on demand are changing the e-commerce landscape. Attendees will learn what the new landscape offers them for their business as we review:

• What the deployment options are for e-commerce
• How the options compare to each other
• The strengths and weaknesses of each option

As Group Vice President, Mr. Parker is responsible for the research direction at both IDC Manufacturing Insights and IDC Retail Insights, two of IDC's industry research companies focused on vertical markets that provides global, fact based research and analysis on best practices and the use of information technology that assists clients in improving their capabilities in key process areas.

Before joining IDC to oversee the launch of these practices, Bob spent six years with AMR Research as a Research Vice President covering emerging technology, enterprise software, and industry IT strategies. While there, he launched the e-commerce research program, the most successful new program in the company's history.

Before entering the research field, Bob spent more than fifteen years in technology and operations management. He was Managing Director at TDI, a technology based company that included distribution, systems integration, and Internet Service Provider (ISP) business units. He was also corporate CIO at Eastern Technologies, a manufacturer serving the defense and commercial vehicle industries and division CIO at the Acoustic Research business unit of International Jensen, a publicly traded consumer electronics company. Parker began his career with Sanders Associates, a Fortune 500 defense electronics company and also held a management post with publicly traded firearms manufacturer, Sturm, Ruger.

Mr. Parker holds an MBA, with a concentration in decision support systems, from New Hampshire College. His undergraduate work was done at Rivier College where he received a Bachelor of Science in Computer Science and Accounting.

Bob is a frequent speaker at industry conferences including NASSCOM, Council of Supply Chain Management Professionals (CSCMP), and various technology vendor events, He is frequently quoted in business, technology, and industry publications. He blogs frequently on IDC Manufacturing Insights' online community, http://idc-insights-community.com/manufacturing. His Twitter handle is: RobertEParker.

Susan Feinberg
Senior Research Director

Financial Services Innovation and Best Practices Forum:The stage for this forum will be set by Susan Feinberg of TowerGroup who will discuss the evolution of the Global Transaction Services business and provide a preview of what the business might look like in five years.  Susan will offer her perspective on how banks will adapt in terms of business strategies and new technologies in order to succeed in this increasingly important segment of the financial services industry. Additionally hear from peers in banking and insurance companies, who have implemented Sterling Commerce business integration solutions and learn from their experiences. The forum of experts will discuss how they increased efficiencies, improved their compliance performance, and improved customer service levels.

Business Value of a Payments Hub in the Current Economic Environment. This session will explore market trends which position the industry to take advantage of a payments hub solution. Analyst Susan Feinberg will analyze current challenges for financial institutions, the effect of the 2009 economic crisis, new market opportunities for financial institutions specifically around straight-thru processing.  The audience will learn how to:

• Improve transaction processing and experience cost efficiencies
• Position your financial institution for payment convergence
• Take advantage of new market opportunities through the streamlined rollout of new products

Susan Feinberg is a Senior Research Director in TowerGroup's Wholesale Banking research service. Susan is a recognized thought leader in the area of global transaction services with a focus on treasury and cash management, trade finance, Internet delivery of corporate banking services, supply chain finance, and corporate electronic payments.

Susan has over 25 years of experience in wholesale banking. Before joining TowerGroup in 2004, she held product management and professional service positions at several leading technology providers to the wholesale banking industry. Prior to her vendor experience, Susan spent 13 years in wholesale banking at Bank of Boston in a variety of positions in cash management (domestic and international product management and Latin American consulting), commercial lending, and operations.

Susan is both an Accredited ACH Professional and a permanent Certified Cash Manager. She was a participant in the groundbreaking Financial Services Technology Consortium E-Check and BIPS (bank Internet payment system) projects and previously served as the chair of the operations committee of the NACHA Cross Border Council. She is a frequent speaker at major industry conferences, including the AFP Annual Conference, NACHA Payments Conference, and several regional Treasury Management Association conferences. She has served as a guest lecturer on the topic of cash management at the Boston University Graduate School of Electronic Payments and at Bentley College.

Susan holds a B.A. in Latin American studies (cum laude) from Brandeis University, where she was elected to Phi Beta Kappa, and a master of arts in law and diplomacy from the Fletcher School of Law and Diplomacy at Tufts University.